Terms & Conditions

Terms and Conditions
Apologies if these sound rather formal, Fox & Spindle with endeavour to provide a service that leaves you feeling warm and fuzzy and if for any reason you are not completely satisfied then please contact us by email or telephone and we will resolve any issues tout de suite.
All items will be sent out within 2 working days after receipt of order.
UK Deliveries
Royal Mail standard service will be used for very small parcels and a courier service will be used for medium to large parcels. All orders should arrive with you within 7 working days if for any reason they do not arrive then please contact us.
International Deliveries
All international shipments will be made using standard airmail service, if you would like your parcel tracked or sent by an express service then please contact us for an upgrade. Please be aware that delivery times can vary country to country and there is a possibility of having to pay customs taxes on receipt of parcel if applicable. The Fox & Spindle will not be liable for anything that has been lost in transit for shipments overseas.

If for any reason you are unhappy with an item and would like to return it then please contact us on thefoxandspindle@gmail.com within 14 days of receiving item, returns can not be accepted after this time. We offer a full refund once unwanted items are returned undamaged.
Your order will be packaged with care to prevent any damage in transit however if the item has become damaged or broken in the post depending on availability then we may be able to replace upon request.